What problem did ETEK solve?
ETEK helped a UAE government entity improve support coverage for mission-critical Oracle and SQL Server databases used by citizen services.
Managed Database Services / Database Support
A UAE government entity required 24/7 database support for their mission-critical Oracle and SQL Server databases. ETEK provided proactive monitoring, performance tuning, and incident management.
CASE STUDY SUMMARY
Case Study Questions Answered
What solution was delivered?
ETEK provided managed database support with 24/7 monitoring, automated alerting, performance tuning, backup and recovery checks, and dedicated incident response.
What was the measurable outcome?
The engagement achieved 99.99% database uptime, reduced incidents by 60%, and improved response speed to a sub-15-minute SLA.
CHALLENGE
The Challenge
The government entity operated mission-critical databases supporting citizen services, but lacked dedicated DBA resources for 24/7 coverage. Database incidents were causing service disruptions with slow response times.
SOLUTION
ETEK Solution
ETEK implemented a comprehensive Managed Database Service with 24/7 proactive monitoring, automated alerting, quarterly performance optimization reviews, backup and recovery validation, and a dedicated support team with sub-15-minute response SLA.
RESULTS
Key Results
99.99% database uptime
60% reduction in incidents
Sub-15 min incident response
Quarterly optimization reports
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